Shipping policy
Free shipping is available on orders over $70
Creating your custom-made jewelry takes 2-3 business days, provided you have submitted your correct wrist size and a valid shipping address. Once completed, your order will be ready for shipment. We use FedEx/UPS for international orders. Delivery time will vary depending on your location.
United States:
- Standard Delivery: 3-8 business days
- Expedited Delivery: 2-3 business days
- Made-to-Order Products: 9-21 business days (no expedited shipping available)
Other Countries:
- All international parcels are shipped via DHL/FedEx.
- Made-to-Order Products: 9-26 business days (no expedited shipping available)
Note: Shipments to Colombia and Mexico may experience delays due to customs.
Shipping Restrictions
Please note that we are currently unable to ship to APO/FPO/DPO addresses.
Duties and Fees
Due to the complexity of international laws, your order may be subject to VAT, import duties, and/or taxes, which are not included in the order total. You are responsible for any local customs and duties fees related to your order. By law, we are required to declare the total value of the package contents and cannot alter this value.
If the order is refused, you are responsible for the shipping costs and any additional duties, fees, customs, or taxes incurred.
Shipping Guarantee
We partner with trusted shipping providers, including UPS, FedEx, and DHL for international shipments. While we trust their reliability, certain factors such as weather conditions or unforeseen delays may be beyond our control. Shipping errors are rare, and we take every measure to ensure your order is handled properly within the aspects we can control.
If the order is refused, you are responsible for the shipping costs and any additional duties, fees, customs, or taxes incurred.